Active guest pickups
See current pickup requests and the transportation details needed to assist waiting guests.
REAL-TIME SHUTTLE INFORMATION FOR HOTEL STAFF
Front Desk Shuttle Management for Better Guest Service
MyShuttle.ai gives hotel front desk teams a current view of guest pickup requests and shuttle activity so staff can answer transportation questions without repeatedly calling the driver or relying on outdated estimates.
Help the front desk answer “Where is the shuttle?”
The hotel front desk is usually where guests ask for pickup help, arrival estimates, and shuttle status. Without a shared transportation system, staff may need to call or radio the driver for every update. MyShuttle gives authorized staff a browser-based view of the operation so guest-service answers can come from current information.
Front desk shuttle tools
Shuttle status visibility
Monitor the operational status of the hotel shuttle workflow from the same browser-based interface.
Live vehicle information
View live shuttle location and progress when GPS tracking is enabled and available.
ETA and route context
Use estimated arrival and routing information to give guests a more useful status update.
Front desk-created requests
Authorized staff can create pickup requests for guests when the guest needs assistance or calls the hotel directly.
Request cancellation
Front desk users can cancel a request that should no longer remain active, according to the hotel workflow.
One transportation view alongside normal guest service
- The guest submits a pickup request or contacts the hotel for assistance.
- The front desk can view or create the request in MyShuttle.
- The request becomes visible to the appropriate shuttle operation.
- Staff monitor shuttle progress and ETA as tracking information becomes available.
- The front desk can give the guest an informed status update without interrupting the driver for every question.
- The driver completes the active request when transportation service is finished.
Designed for the people who actually receive the guest questions
MyShuttle is not only a vehicle-tracking screen. The front desk experience is part of the operational design because hotel transportation is a guest-service function. This helps properties connect the people answering the phone with the drivers and vehicles performing the transportation.
Explore related MyShuttle solutions
Frequently asked questions
Can front desk staff create a pickup for a guest?
Yes. Authorized front desk users can create and monitor guest pickup requests as part of the hotel shuttle workflow.
Does the front desk need special software installed?
The hotel-facing interface is browser-based, so compatible existing hotel computers and tablets can normally be used.
Can the front desk cancel a pickup?
Authorized front desk users can cancel active requests that should no longer remain in the pickup workflow.
See MyShuttle.ai in action.
See how live shuttle visibility, guest pickup requests, front desk tools, dispatch, routing, and driver operations can work together for your hotel.
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