Active pickup queue
Keep current guest transportation requests visible so the operation can see who is waiting and what service is needed.
COORDINATE THE HOTEL SHUTTLE OPERATION
Hotel Shuttle Dispatch Software for Guest Pickup Coordination
MyShuttle.ai brings active guest pickups, shuttle activity, drivers, routing, and vehicle visibility into one hotel transportation workflow. Dispatch teams can coordinate the operation without relying on disconnected lists, radio calls, and manual status updates.
Give dispatch one current view of active shuttle work.
A hotel shuttle dispatcher often has to track who is waiting, which vehicle is available, where the driver is, and what pickup should happen next. MyShuttle organizes those operational pieces so the dispatcher can make decisions from the same live information used by the rest of the hotel team.
Dispatch capabilities for hotel transportation
Shuttle and driver coordination
Coordinate active vehicles and driver workflows from a shared hotel operation.
Live vehicle visibility
See shuttle location information when live GPS tracking is enabled for the vehicle.
Routing and navigation support
Use routing information to support pickup and destination navigation from the driver operation.
Passenger information
Keep passenger count and pickup details connected to the active request rather than separated into unrelated notes.
Completion workflow
Drivers can mark service DONE, while authorized front desk users can cancel requests that should no longer remain active.
From request to completed trip
- A guest or authorized front desk user creates the shuttle request.
- Dispatch sees the request inside the active hotel operation.
- The appropriate driver and shuttle handle the pickup according to the hotel workflow.
- Live vehicle information helps dispatch monitor progress when tracking is enabled.
- The driver uses navigation and operational controls during service.
- The completed request is removed from the active pickup workflow when the driver marks it DONE.
For hotels with a dedicated dispatcher or a front desk that dispatches
Some properties have a dedicated transportation desk; others have the front desk coordinate shuttles between normal guest-service tasks. MyShuttle supports both operating models by providing browser-based hotel tools and driver-connected shuttle workflows.
Explore related MyShuttle solutions
Frequently asked questions
Does MyShuttle require a dedicated dispatch computer?
No. A hotel can use an existing compatible desktop, laptop, or tablet with a modern browser and reliable internet connection.
Can a front desk team perform dispatch functions?
Yes. The platform is designed so properties without a separate dispatch office can still coordinate active guest pickups and shuttle activity from hotel-facing tools.
Does dispatch see live GPS automatically?
Live GPS visibility depends on the hotel configuration, entitled features, and a compatible shuttle device providing tracking data.
See MyShuttle.ai in action.
See how live shuttle visibility, guest pickup requests, front desk tools, dispatch, routing, and driver operations can work together for your hotel.
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